Shipping & Delivery


HEM ships all orders from Australia via Australia Post at a flat rate per order. All orders are sent from Sydney, Australia and are packed and dispatched within three business days of payment clearance, unless purchased as pre-order.  All purchases made on weekends and public holidays will be processed on the following business day. Once your order is shipped, you will receive a shipping confirmation. Please note all sales are final and no cancellation for any items will be accepted.

Rates & Delivery

Australia

  • $15.00 AUD for Express shipping with tracking via Australia Post (1-3 Business days) or
  • $10.00  AUD for Standard shipping with tracking via Australia Post (2-5 Business days) for 

Above prices are for parcels up to 1.5kg, for large orders there is a flat shipping rate of $20.00 AUD

Please note delivery to rural areas can take  4-6 business days from dispatch date.

International

  • $30.00 AUD standard shipping with tracking for items over 500g 
  • $15.00 AUD standard shipping for small International Parcels 500g or less

International deliveries have an estimated delivery time of 6-7 Business days from date of dispatch. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Some delays may be experienced due to public holidays, customs, for remote areas, extreme weather conditions and issues with the local postal service, and this is out of our control. We do not hold responsibility for damaged, lost or stolen packages.

Shipping

When an order is placed, it will be shipped to an address designated by the purchaser. All purchases from HEM are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from HEM pass to you once the items have been dispatched to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments with Australia post. You are also responsible for tracking the progress of your shipment and ensuring you collect your parcel from your local post office if an attempted delivery has failed. If you fail to collect your shipment and your order is returned to sender, you are liable for the re-shipment cost and no refunds will be issued.

* Please Note

As the customer, you are liable for all import duties, customs and local taxes levied to the country you are shipping to; payment of these may be necessary to release you order from customs on arrival, HEM is not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you familiarise yourself with any import duty,  customs and local sales taxes as well as it’s rules and regulations for importing foreign goods and products applicable to the destination of your package.

In the case of Pre-Orders

When you pre-order an item from HEM, it is reserved exclusively for you and the order is placed with the manufacturer. All orders that include pre-order items will be shipped when the entire order is ready for shipment. For partial shipment options please contact us directly, additional shipping fees will apply for partial shipments. All pre-order sales are final and cannot be cancelled or refunded. Estimated dispatch times for pre-order items are a guide only and some delays may be experienced during production that are cannot be controlled by the HEM team. When ‘pre-ordering’ please pay for the order separately to other items, allowing them to be shipped correctly. Your pre-order will be sent once ready.